Return Policy

What Items are returnable?

  • OEM, Strattec, ILCO, Keyline and JMA Bagged Brand New Parts
    • Covers Brand New Parts from Distributors in sealed bags and boxes
      • 180 Days / 6 months for parts that are unused and unopened.
      • No returns for opened parts.
      • 30 Days – refund to credit card.
      • 180 Days – Returned for store credit.

  • OEM Refurbished Parts
    • Covers OEM Refurbished Remotes, Smart Keys and Remote Head Keys
      • 30 Days – refund to credit card
      • 180 Days – Store Credit
      • Parts that are still sealed in AKG Packaging can be returned for store credit.
      • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
      • 365 Day Warranty Policy (Defective Only)
      • Part for Part exchange. If replacement isn’t available, store credit will be issued.

  • Keyless2Go
    • Covers all Remotes, Smart Keys, Remote Head Keys, Transponder Keys, Mechanical Keys and Key Shells.
      • 30 Days – Refund to Credit Card
      • 180 Days Store Credit
      • Parts that are still sealed in AKG Packaging can be returned for store credit.
      • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
      • 365 Day Warranty Policy (Defective Only)

  • Standard Aftermarket Parts
    • Covers all economical Aftermarket Remotes, Smart Keys, Remote Head Keys, Transponder Keys, Mechanical Keys and Key Shells.
      • 14 Days – Refund to Credit Card.
      • 6 months – Store Credit
      • Parts that are still sealed in AKG Packaging can be returned for store credit.
      • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
      • 180 Day Warranty Policy (Defective Only)
      • Part for Part exchange

  • Key Cutting Machines and Key Programmers
    • Covers Key Cutting Machines, Key Cutting Accessories, Key Programmers, Key Programming accessories and Tools.
      • 30 Days – Store Credit Only pending inspection by our techs.
      • NO credit card refunds on Key Cutting Machines and Key Programmers
      • Defective Key Machines/Programmers purchased within 30 days will be eligible for replacement.
      • Tech Inspection Required with applicable quote as necessary for Xhorse and SmartBox Equipment.
      • All other Key Machines and Programmers warranty questions and concerns are to be directed to the respective manufacturer
    • Key Cutting Machines, Key Programmers and Tools are subject to a 10% restocking fee when returned. If the store credit is applied toward products in the same Key Cutting Machines, Key Programmers and Tools part category, this 10% restocking fee may be waived.
    • If a client uses this store credit on non-equipment related products, we apply a 10% restocking fee.

What items are non-refundable?

  • Gifts or promotional items
  • Special Orders
  • Transponder Chips
  • Software, Subscriptions, Tokens and any other Digital Activations

Are there any charges for return?

  • There is a 10% restocking fee for applicable returns.
  • Original shipping charges are non-refundable

Warranty Repairs

  • Items needing analysis for warranty repair will be shipped to our repair center at the cost of the customer
  • Analyzed or repaired items will be returned to the customer via free ground shipping
Have Questions?

(312) 854-1112

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