Return Policy

What Items are returnable?

• OEM, Strattec, ILCO, Keyline and JMA Bagged Brand New Parts
  • Covers Brand New Parts from Distributors in sealed bags and boxes
    • 180 Days / 6 months for parts that are unused and unopened.
    • No returns for opened parts.
    • 30 Days – refund to credit card.
    • 180 Days – Returned for store credit.
      
      
• OEM Refurbished Parts
  • Covers OEM Refurbished Remotes, Smart Keys and Remote Head Keys
    • 30 Days – refund to credit card
    • 180 Days – Store Credit
    • Parts that are still sealed in AKG Packaging can be returned for store credit.
    • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
    • 365 Day Warranty Policy (Defective Only)
    • Part for Part exchange. If replacement isn’t available, store credit will be issued.
      
      
• Keyless2Go
  • Covers all Remotes, Smart Keys, Remote Head Keys, Transponder Keys, Mechanical Keys and Key Shells.
    • 30 Days – Refund to Credit Card
    • 180 Days Store Credit
    • Parts that are still sealed in AKG Packaging can be returned for store credit.
    • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
    • 365 Day Warranty Policy (Defective Only)
      
      
• Standard Aftermarket Parts
  • Covers all economical Aftermarket Remotes, Smart Keys, Remote Head Keys, Transponder Keys, Mechanical Keys and Key Shells.
    • 14 Days – Refund to Credit Card.
    • 6 months – Store Credit
    • Parts that are still sealed in AKG Packaging can be returned for store credit.
    • If a client returns a product for reasons other than defective within return policy parameters, we charge them for shipping that comes out of their store credit or credit card refund.
    • 180 Day Warranty Policy (Defective Only)
    • Part for Part exchange
      
      
• Key Cutting Machines and Key Programmers
  • Covers Key Cutting Machines, Key Cutting Accessories, Key Programmers, Key Programming accessories and Tools.
    • 30 Days – Store Credit Only pending inspection by our techs.
    • NO credit card refunds on Key Cutting Machines and Key Programmers
    • Defective Key Machines/Programmers purchased within 30 days will be eligible for replacement.
    • Tech Inspection Required with applicable quote as necessary for Xhorse and SmartBox Equipment.
    • All other Key Machines and Programmers warranty questions and concerns are to be directed to the respective manufacturer
  • Key Cutting Machines, Key Programmers and Tools are subject to a 10% restocking fee when returned. If the store credit is applied toward products in the same Key Cutting Machines, Key Programmers and Tools part category, this 10% restocking fee may be waived.
  • If a client uses this store credit on non-equipment related products, we apply a 10% restocking fee.
    
    

What items are non-refundable?

• Gifts or promotional items
• Special Orders
• Transponder Chips
• Software, Subscriptions, Tokens and any other Digital Activations

Are there any charges for return?

• There is a 10% restocking fee for applicable returns.
• Original shipping charges are non-refundable

Warranty Repairs

• Items needing analysis for warranty repair will be shipped to our repair center at the cost of the customer
• Analyzed or repaired items will be returned to the customer via free ground shipping